At BUKShop, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, please review our refund policy for guidance on eligibility and the process.

1. Eligibility for Refunds

1.1 Refunds are only applicable under the following conditions:

• The product received is defective or damaged.
• The wrong product was delivered.
• The product is missing pages or is otherwise unreadable.
  1.2 Refund requests must be initiated within 7 days of receiving the order.

2. Non-Refundable Items

2.1 The following items are not eligible for refunds:

• Products damaged due to customer mishandling.
• Products not in their original condition or packaging.
• Discounted or clearance sale items.

3. Process for Refunds

3.1 To request a refund, please contact us via:

• Email: info@bukshop.in
• Phone: +91 9038399532 (West Bengal) / +91 8509246888 (Bihar)
  3.2 Include the following details in your request:
• Order number
• Description of the issue (attach images, if applicable)
• Proof of purchase (receipt or order confirmation email)
  3.3 Once your refund request is approved, we will provide instructions for returning the product, if necessary.

4. Refund Timeline

4.1 Refunds will be processed within 7-10 business days after the returned item is received and inspected.
4.2 Refunds will be credited to the original payment method used during purchase.

5. Return Shipping

5.1 If the return is due to an error on our part (defective or incorrect product), we will cover the return shipping costs.
5.2 For all other returns, the customer is responsible for return shipping charges.

6. Cancellation Policy

6.1 Orders can be canceled before they are shipped. Once shipped, cancellations are not allowed.
6.2 To cancel an order, contact us as soon as possible at info@bukshop.in or via phone.

7. Contact Information

For questions or assistance regarding refunds, please reach out:

• Email: info@bukshop.in
• Phone/Whatsapp: +91 9038399532 (West Bengal) / +91 8509246888 (Bihar)

We value your trust and strive to resolve issues promptly and fairly. Thank you for shopping with BUKShop!